Complaints
Raising a concern with VESPIIA
VESPIIA accepts complaints about conduct connected to membership, activities or representation. This page explains what we can consider, what to include, and how the process works.
Before you lodge
Check the right pathway
Before lodging, check that the complaint falls within VESPIIA's remit. If you are unsure, contact us and we will help.
⚠️
If someone is at immediate risk of harm, contact emergency services on 000. Do not use this form.
We can consider complaints that involve
- A VESPIIA member or representative
- Conduct connected to VESPIIA activities, events, online spaces or member engagement
- Potential breaches of the VESPIIA Code of Conduct
We may not be able to assist if
- The issue is not connected to VESPIIA membership or activities
- The matter is primarily employment, industrial or contractual in nature (unless VESPIIA policy applies)
- The complaint is about a third party outside VESPIIA's remit
How to lodge
Three steps
All complaints must be submitted in writing. This supports procedural fairness and allows matters to be assessed consistently.
01
Prepare your details
Write a clear summary of what happened, when it occurred and who was involved. Gather any supporting material.
02
Submit the form
Lodge your complaint in writing using the online form. You will receive a confirmation on submission.
03
We review and respond
We acknowledge receipt and advise next steps after completing an initial assessment of the complaint.
What to include
Help us assess the complaint
The more clearly you can describe the situation, the better we can assess whether and how to proceed.
Include in your complaint
- Names and roles of those involved (if known)
- Date, time and location — or online context
- What happened, in sequence
- Any supporting material — emails, messages, screenshots
- Whether the matter has been raised elsewhere (optional)
Privacy and confidentiality
VESPIIA handles complaints sensitively and shares information only where required to assess and manage the matter. We cannot guarantee confidentiality in all circumstances — particularly where procedural fairness requires that information be put to a respondent.
Please avoid including sensitive personal information that is not directly relevant to the complaint.
What happens next
Our process
After you submit, here is what to expect.
Initial assessment
We review whether the complaint relates to VESPIIA membership or activities and whether it may involve a Code of Conduct issue. We may contact you to request further information before proceeding.
Review and outcome
Depending on the matter, VESPIIA may manage the issue internally, refer it for independent review, or determine that no further action is required. Outcomes depend on the information available and the nature of the complaint.
VESPIIA aims to manage complaints in a timely way, but timeframes vary based on complexity and the information available.
Ready to proceed?
Lodge your complaint in writing
Use the form to submit your complaint. If you have questions before lodging, contact VESPIIA first.
Not sure this is the right pathway?
Contact VESPIIA and we will help you work out the right next step.