Complaints

VESPIIA accepts complaints about conduct connected to VESPIIA membership, activities, or representation. This page explains what we can review, what to include, and how the process works.

Before you lodge

Check the right pathway

We can consider complaints that involve

  • A VESPIIA member or representative
  • Conduct connected to VESPIIA activities, events, online spaces, or member engagement
  • Potential breaches of the VESPIIA Code of Conduct

We may not be able to assist if

  • The issue is not connected to VESPIIA membership or activities
  • The matter is primarily employment, industrial, or contractual (unless VESPIIA policy applies)
  • The complaint is about a third party outside VESPIIA’s remit

If someone is at immediate risk, contact emergency services.

How to lodge

Three steps

Step 1

Prepare details

Write a clear summary of what happened, when, and who was involved.

Step 2

Submit the form

Lodge your complaint in writing using the online form.

Step 3

We review and respond

We acknowledge receipt and advise next steps after an initial assessment.

What to include

Help us assess the complaint

Include

  • Names and roles (if known)
  • Date, time, and location (or online context)
  • What happened (facts and sequence)
  • Any supporting material (emails, messages, screenshots)
  • Whether the matter has been raised elsewhere (optional)

Privacy and confidentiality

VESPIIA handles complaints sensitively and shares information only where required to assess and manage the matter. We cannot guarantee confidentiality in all circumstances, including where procedural fairness requires information to be put to a respondent.

Please avoid including sensitive personal information that is not relevant to the complaint.

What happens next

Our process

Initial assessment

We review whether the complaint relates to VESPIIA membership or activities and whether it may involve a Code of Conduct issue. We may request further information.

Review pathway

Depending on the matter, VESPIIA may manage the issue internally, refer it for independent review, or determine that no further action is required. Outcomes depend on the information available and the nature of the complaint.

VESPIIA aims to manage complaints in a timely way, but timeframes vary based on complexity.