COMPLAINTS

At VESPIIA, we are dedicated to upholding the highest standards of ethics, professionalism, and accountability among our members and within our operations. Our complaints process is designed to provide a transparent, fair, and confidential way for individuals to raise concerns about potential breaches of our Code of Professional Conduct. This process ensures that all complaints are handled with care and impartiality while respecting the rights of all parties involved.

Complaints can be submitted by anyone, including members of the public, other organisations, or VESPIIA members. All complaints must be lodged in writing, either via the form below or postal mail, and must clearly outline the nature of the concern and how it relates to a breach of the Code of Professional Conduct. Once a complaint is received, it will be assessed to determine if it meets the necessary criteria for further investigation.

If accepted, the complaint is referred to an independent Investigation Panel, ensuring an unbiased review process. The panel conducts a thorough investigation, gathering relevant information and evidence before making a determination. Depending on the outcome, possible resolutions may include no action, mediation, or corrective measures such as formal warnings, member suspension, or removal from membership in cases of significant misconduct.

Throughout the process, VESPIIA is committed to maintaining confidentiality, professionalism, and open communication. Our goal is to address complaints efficiently and effectively, fostering trust and accountability across our organisation and within the broader community we serve.

For detailed information on how to lodge a complaint, what to include, and what to expect during the process, please refer to our Members Handbook containing our Complaints Policy, Code of Professional Conduct, and By-Laws or contact us directly at ceo@vespiia.org. We value your feedback and are committed to ensuring our community operates with the utmost integrity.